Services – Governance, Compliance & Practice Support
For NDIS, Support at Home, Child Care and Human Services organisations
You're in a crisis meeting.
The team wants direction.
The board wants assurance.
The regulator wants documentation, now.
That's the moment most CEOs and owners realise they need more than advice. They need governance that actually sees practice.
The Planning and Practice Hub exists so you don't have to wait for that moment.
We provide practical, lived-experience governance, compliance and child safety support across multiple service streams, without the cost, delay or silos of traditional consulting or a full-time governance role.
Who We Work With
We partner with private and not-for-profit organisations delivering one or more of the following:
- NDIS services (registered and unregistered providers)
- Support at Home & aged care services
- Child care & early learning services
- Human services organisations across disability, mental health, family and community support
- Neighbourhood Centres and Emergency Relief
We specialise in organisations delivering multiple services across multiple funding streams, where fragmented, sector-by-sector advice creates risk, duplication and disconnect.
Regulatory Frameworks We Work Within
Our work is grounded in real regulatory expectations, including:
We don't just interpret standards, we help organisations demonstrate compliance in practice.
What We Do
Nine service lines. One founding principle.
Every engagement is fixed-price, human-led, and AI-supported. You know the cost before you commit.
★ Flagship — Governance and Practice Partnership
Ongoing retainer relationship with unlimited calls and emails during business hours. The CEO and Board have a dedicated expert available for decisions, documents, compliance questions, and strategic thinking. Not a helpdesk. A real working relationship.
Suited to: NDIS registered providers, Homelessness services, Child and family organisations, Aged care providers.
Strategic Planning
Facilitating and producing strategic plans, operational plans, theory of change, and strategy frameworks. Built with your team, grounded in your sector context, written to be used rather than filed.
Governance Documentation
Risk registers, business continuity plans, emergency and disaster management plans, succession plans, governance frameworks, and board tools. Documents that meet audit requirements and actually reflect how the organisation operates.
Policy and Procedure Development
Integrated, compliant policy and procedure suites linked to legislative registers and quality management systems. Written for the worker, not the auditor.
Tender and Funding Submissions
Government tenders, grant applications, EOIs, and RFPs. Written in the language of the funder. Structured to score. Informed by direct experience making funding decisions on the other side of the table.
Compliance Frameworks
Compliance infrastructure built against NDIS Practice Standards, Aged Care Quality Standards, Child Safe Standards, ASES, HSQF, and other applicable frameworks. Gap analysis, action planning, documentation ready for audit.
Tags: NDIS Practice Standards, ACNC, Child Safe, ASES
Executive Coaching
Confidential, experience-based support for CEOs and senior leaders. Not performance coaching. Practical, honest support from someone who has been in the seat and understands the weight of the accountability.
Workforce Capability Building
Workshops, training, and facilitation to build internal capability in governance, practice leadership, and compliance.
Project Engagements
One document, one strategy, one submission. Scoped engagements for a clear deliverable without an ongoing relationship.
Fixed pricing. No surprises.
Pricing reflects the value of the outcome, not the hours it takes to produce.
Governance & Practice Partner
It's 9.15pm and you're updating a risk register that should have been done weeks ago.
Our remote governance management service gives you a governance and compliance function without needing to hire a full-time governance manager.
Best for:
Time-poor CEOs, owners and boards who know governance matters, but can't justify (or attract) a dedicated governance role.
What's included:
- Governance calendars, agendas and board / committee packs
- Policies, procedures and templates maintained and updated
- Risk, incident and quality registers set up and regularly reviewed
- Compliance registers aligned to NDIS, Aged Care, Child Safe and WHS requirements
- Pre-audit checks and preparation for external reviews and accreditation
Outcomes:
- Clear, current governance documentation
- Better board visibility of risk and quality
- Less "governance at night" for CEOs and owners
Strategic Planning for Private & Not-for-profit Organisations
You have a "strategic plan" somewhere on the server – but nobody's using it to make decisions.
We design practical, lived-experience strategic plans for private NDIS and home care businesses and not-for-profit human services organisations.
Best for:
Providers who need direction, but don't want a glossy document that gathers dust.
What we work on:
- Clear vision, purpose and values that guide daily decisions
- Service mix, funding/pricing, workforce and growth priorities
- Market, risk and regulatory changes you must plan for
- A simple, actionable plan with priorities, timelines and owners
Outcomes:
- Alignment between owners, executives and boards
- A roadmap that supports investment, partnership and growth decisions
- A plan you actually refer to – not just file away
Executive Mentoring and Coaching
You're leading through complexity, but who do you turn to when you need perspective, challenge or support?
We provide confidential, experienced mentoring and coaching for CEOs, owners and senior leaders in NDIS, home care, childcare and human services.
Best for:
Leaders navigating growth, change, regulatory pressure or governance challenges who need a trusted sounding board.
What we offer:
- One-on-one executive coaching and mentoring
- Strategic thinking and decision-making support
- Leadership development and capability building
- Navigating board relationships and stakeholder management
- Managing personal resilience and leadership sustainability
Outcomes:
- Greater clarity and confidence in decision-making
- Stronger leadership presence and capability
- Better balance between operational demands and strategic leadership
Grant and Tender Data Packs
You're preparing a tender response or grant application – and you need evidence of governance, quality and impact, fast.
We create tailored data packs that showcase your organisation's strengths, compliance and outcomes for tenders, grants, and funding opportunities.
Best for:
Providers pursuing new contracts, funding opportunities or building stakeholder confidence.
What's included:
- Governance, quality and compliance evidence summaries
- Service data, outcomes and impact statements
- Tailored content for specific tender/grant requirements, use in advocacy and social media campaigns
- Professional formatting and presentation
Outcomes:
- Professional, evidence-based submissions
- Faster turnaround on opportunities
- Stronger stakeholder and funder confidence
Crisis & Regulator Support
The regulator has made contact. You have 48 hours to respond, and you're not sure where to start.
When a serious incident occurs, a complaint escalates, or a regulator makes contact, the pressure is immediate. We provide calm, experienced support to help you respond quickly, clearly and proportionately.
Best for:
Providers facing regulatory contact, serious incidents, complaints escalation, or reputational risk who need immediate, practical guidance.
What we offer:
- Immediate response support and triage
- Incident investigation and root cause analysis
- Regulator correspondence and submission preparation
- Stakeholder communication and management
- Post-incident review and improvement planning
Outcomes:
- Timely, appropriate responses to regulators
- Clear documentation and evidence trails
- Reduced risk of further regulatory action
- Stronger systems to prevent recurrence
Board Briefings & Company Secretary Support
You're a volunteer company secretary trying to keep up with aged care reform, NDIS changes, and new child safe standards, all while holding down your day job.
We've sat in the company secretary seat. We know how much there is to track, translate, and present to boards who need clear advice, not jargon. We provide partner support for company secretaries and regular board briefings on reform legislation and regulatory changes.
Best for:
Volunteer or part-time company secretaries in not-for-profit human services organisations who need expert backup and plain-language briefings for their boards.
What we offer:
- Plain-language briefings on reform legislation and regulatory changes
- Partner support for company secretaries, a trusted advisor to call on
- Board paper preparation and governance calendar management
- Policy and compliance updates aligned to new requirements
- Pre-board meeting preparation and post-meeting follow-up support
Outcomes:
- Boards that understand what changes mean for the organisation
- Company secretaries who feel supported, not overwhelmed
- Timely, compliant responses to regulatory reform
- Stronger governance without burning out volunteers
How We Work
01
Discovery Call
We map your governance, compliance and practice pressures.
02
Clear Scope & Fixed Price
Fast turnaround on scopes and quotes using AI-accelerated workflows.
03
Delivery That Works on Shift
Practical systems, not theoretical advice.
04
Ongoing Support (Optional)
Stay audit-ready, not reactive.
Not Sure Where to Start?
If you're a time-poor CEO, owner or board member delivering NDIS, Support at Home, child care or community services, you don't have to carry governance risk alone.
Book a free discovery call and we'll help you identify the service mix that reduces risk and pressure fastest.