Services – Governance, Compliance & Child Safety Support
For NDIS, home care, childcare and human services organisations
You're halfway through a crisis meeting. The team wants answers, the board wants assurance, and the regulator wants documentation you don't have time to create.
That's the moment most CEOs and owners wish they had a governance manager.
The Planning and Practice Hub exists so you don't have to wait for that moment. We provide practical, lived-experience support across governance, compliance, child safety and strategy – without the cost of a full-time governance lead.
How We Can Help
We support NDIS, home care, childcare and human services organisations with:
- Remote governance management
- Strategic planning for private and not-for-profit organisations
- Crisis support & incident response
- Managing regulator concerns
- Child safe organisations & safeguarding frameworks
- Tailored tender, grant, social media & donor data packs
Not sure where to start? Book a free discovery call and we'll map your priorities.
Remote Governance Management
It's 9.15pm and you're updating a risk register that should have been done weeks ago.
Our remote governance management service gives you a governance and compliance function without needing to hire a full-time governance manager.
Best for:
Time-poor CEOs, owners and boards who know governance matters, but can't justify (or attract) a dedicated governance role.
What's included:
- Governance calendars, agendas and board / committee packs
- Policies, procedures and templates maintained and updated
- Risk, incident and quality registers set up and regularly reviewed
- Compliance registers aligned to NDIS, Aged Care, Child Safe and WHS requirements
- Pre-audit checks and preparation for external reviews and accreditation
Outcomes:
- Clear, current governance documentation
- Better board visibility of risk and quality
- Less "governance at night" for CEOs and owners
Strategic Planning for Private & Not-for-profit Organisations
You have a "strategic plan" somewhere on the server – but nobody's using it to make decisions.
We design practical, lived-experience strategic plans for private NDIS and home care businesses and not-for-profit human services organisations.
Best for:
Providers who need direction, but don't want a glossy document that gathers dust.
What we work on:
- Clear vision, purpose and values that guide daily decisions
- Service mix, funding/pricing, workforce and growth priorities
- Market, risk and regulatory changes you must plan for
- A simple, actionable plan with priorities, timelines and owners
Outcomes:
- Alignment between owners, executives and boards
- A roadmap that supports investment, partnership and growth decisions
- A plan you actually refer to – not just file away
Crisis Support & Incident Response
The call comes in: a serious incident, complaint or allegation – and suddenly everyone is looking at you.
Our crisis support gives you calm, experienced guidance when things go wrong, so you can respond in a way that is organised, defensible and centred on safety.
Best for:
NDIS, home care, childcare and human services providers facing complex incidents, complaints or service failures.
How we help:
- Stabilising the situation and clarifying roles and next steps
- Mapping mandatory reporting and regulator notification requirements
- Structuring internal reviews and documentation
- Supporting communication with staff, participants, families, boards and (if needed) media
- Identifying lessons learned and governance / practice changes
Outcomes:
- You're not alone in the crisis
- Clear documentation and actions you can stand behind
- Stronger systems and safeguards going forward
Managing Regulator Concerns
An email lands from the regulator – and your heart sinks.
We help you respond confidently to regulator concerns, including NDIS, Aged Care and child safety issues.
Best for:
Providers who have received non-conformities, notices, conditions, improvement requirements or show-cause letters.
What we do:
- Translate regulator language into a clear, practical action plan
- Develop improvement plans, remediation strategies and evidence packs
- Strengthen governance, risk and quality systems to address root causes
- Support board and executive reporting and assurance
Outcomes:
- Credible, organised responses to regulators
- Real improvements – not just more paperwork
- Greater board and stakeholder confidence
Child Safe Organisations & Safeguarding
A staff member raises a concern and you realise your values are clear – but your child safety systems aren't.
With over 30 years' experience in child protection and childcare, we help you build child safe, safeguarding-focused organisations.
Best for:
NDIS, childcare, OSHC, youth, education, sport and community services working with children, young people and families.
Support can include:
- Child safe policies, codes of conduct and reporting procedures
- Child safe risk assessments for programmes, environments and digital spaces
- Staff and volunteer recruitment, onboarding, training and supervision approaches
- Complaints and feedback systems that are accessible and safe for children and families
- Alignment with state and territory Child Safe Standards and regulatory expectations
Outcomes:
- Safer environments for children and young people
- Staff and volunteers who understand their responsibilities
- Documentation that clearly demonstrates your child safe practice
Tailored Tender, Grant, Social Media & Donor Data Packs
You open a grant or tender and hit the first question: "Describe your outcomes and impact…" Our tailored tender and data packs turn your activity, data and stories into ready-to-use content for tenders, grants, social media and donor communications. Best for: Services doing great work who don't have the time or headspace to translate it into strong written evidence. What we create: Service snapshots with key stats, outcomes and case examples Impact narratives that can be reused across tenders, grants, donor newsletters and socials Simple data summaries showing volume, reach and change over time Consistent language about your model, values and point of difference AGM presentations for your members Outcomes: Stronger, more persuasive applications and communications Less time staring at a blank page Clear, repeatable ways to talk about your impact
How Our Services Work
01
Discovery Call
We map your governance, compliance, child safety and strategy pressures.
02
Tailored Proposal
You choose the combination of services that fits your size, budget and risk profile.
03
Delivery & Support
We do the heavy lifting; you stay informed and in control.
04
Ongoing Partnership (Optional)
Remote governance support to keep you audit-ready all year round.
Not Sure Where to Start?
If you're a time-poor CEO, owner or board member in NDIS, home care, childcare or human services, you don't have to do governance and compliance alone.
Book a free discovery call and we'll help you choose the service mix that makes the biggest difference, fastest.