Services – Governance, Compliance & Child Safety Support
For NDIS, Support at Home, Child Care and Human Services organisations
You're in a crisis meeting.
The team wants direction.
The board wants assurance.
The regulator wants documentation, now.
That's the moment most CEOs and owners realise they need more than advice. They need governance that actually sees practice.
The Planning and Practice Hub exists so you don't have to wait for that moment.
We provide practical, lived-experience governance, compliance and child safety support across multiple service streams, without the cost, delay or silos of traditional consulting or a full-time governance role.
Who We Work With
We partner with private and not-for-profit organisations delivering one or more of the following:
- NDIS services (registered and unregistered providers)
- Support at Home & aged care services
- Child care & early learning services
- Human services organisations across disability, mental health, family and community support
- Neighborhood Centers and emergency Relief
We specialise in organisations delivering multiple services across multiple funding streams, where fragmented, sector-by-sector advice creates risk, duplication and disconnect.
Regulatory Frameworks We Work Within
Our work is grounded in real regulatory expectations, including:
We don't just interpret standards, we help organisations demonstrate compliance in practice.
Our Core Services
We support both Private and Not For Profit Providers working in the NDIS, home care, childcare and human services sectors with:
Governance & Practice Partner
Your governance function, without hiring one
Ongoing, fixed-price governance and compliance oversight to keep boards informed, risks visible, and practice defensible year-round.
Ongoing, fixed-price governance and compliance oversight to keep boards informed, risks visible, and practice defensible year-round.
Strategic and Operational Planning
Plans people actually use
We design practical, decision-ready strategic plans, not glossy documents that gather dust.
We design practical, decision-ready strategic plans, not glossy documents that gather dust.
Executive Mentoring and Coaching
A trusted sounding board for complex decisions
Confidential support for CEOs, owners and senior leaders navigating growth, scrutiny and reform fatigue.
Confidential support for CEOs, owners and senior leaders navigating growth, scrutiny and reform fatigue.
Grant and Tender Data Packs
Evidence, fast
We create tailored packs that demonstrate governance, compliance and impact, ready for tenders, grants and funder conversations.
We create tailored packs that demonstrate governance, compliance and impact, ready for tenders, grants and funder conversations.
Board Briefings & Company Secretary Support
More than admin support
Boards don't just need minutes, they need sector insight, legislative foresight and governance clarity.
Boards don't just need minutes, they need sector insight, legislative foresight and governance clarity.
Explore our full range of services below, or book a free discovery call to discuss your specific needs.
Governance & Practice Partner
It's 9.15pm and you're updating a risk register that should have been done weeks ago.
Our remote governance management service gives you a governance and compliance function without needing to hire a full-time governance manager.
Best for:
Time-poor CEOs, owners and boards who know governance matters, but can't justify (or attract) a dedicated governance role.
What's included:
- Governance calendars, agendas and board / committee packs
- Policies, procedures and templates maintained and updated
- Risk, incident and quality registers set up and regularly reviewed
- Compliance registers aligned to NDIS, Aged Care, Child Safe and WHS requirements
- Pre-audit checks and preparation for external reviews and accreditation
Outcomes:
- Clear, current governance documentation
- Better board visibility of risk and quality
- Less "governance at night" for CEOs and owners
Strategic Planning for Private & Not-for-profit Organisations
You have a "strategic plan" somewhere on the server – but nobody's using it to make decisions.
We design practical, lived-experience strategic plans for private NDIS and home care businesses and not-for-profit human services organisations.
Best for:
Providers who need direction, but don't want a glossy document that gathers dust.
What we work on:
- Clear vision, purpose and values that guide daily decisions
- Service mix, funding/pricing, workforce and growth priorities
- Market, risk and regulatory changes you must plan for
- A simple, actionable plan with priorities, timelines and owners
Outcomes:
- Alignment between owners, executives and boards
- A roadmap that supports investment, partnership and growth decisions
- A plan you actually refer to – not just file away
Executive Mentoring and Coaching
You're leading through complexity, but who do you turn to when you need perspective, challenge or support?
We provide confidential, experienced mentoring and coaching for CEOs, owners and senior leaders in NDIS, home care, childcare and human services.
Best for:
Leaders navigating growth, change, regulatory pressure or governance challenges who need a trusted sounding board.
What we offer:
- One-on-one executive coaching and mentoring
- Strategic thinking and decision-making support
- Leadership development and capability building
- Navigating board relationships and stakeholder management
- Managing personal resilience and leadership sustainability
Outcomes:
- Greater clarity and confidence in decision-making
- Stronger leadership presence and capability
- Better balance between operational demands and strategic leadership
Grant and Tender Data Packs
You're preparing a tender response or grant application – and you need evidence of governance, quality and impact, fast.
We create tailored data packs that showcase your organisation's strengths, compliance and outcomes for tenders, grants, and funding opportunities.
Best for:
Providers pursuing new contracts, funding opportunities or building stakeholder confidence.
What's included:
- Governance, quality and compliance evidence summaries
- Service data, outcomes and impact statements
- Tailored content for specific tender/grant requirements, use in advocacy and social media campaigns
- Professional formatting and presentation
Outcomes:
- Professional, evidence-based submissions
- Faster turnaround on opportunities
- Stronger stakeholder and funder confidence
Crisis & Regulator Support
The regulator has made contact. You have 48 hours to respond, and you're not sure where to start.
When a serious incident occurs, a complaint escalates, or a regulator makes contact, the pressure is immediate. We provide calm, experienced support to help you respond quickly, clearly and proportionately.
Best for:
Providers facing regulatory contact, serious incidents, complaints escalation, or reputational risk who need immediate, practical guidance.
What we offer:
- Immediate response support and triage
- Incident investigation and root cause analysis
- Regulator correspondence and submission preparation
- Stakeholder communication and management
- Post-incident review and improvement planning
Outcomes:
- Timely, appropriate responses to regulators
- Clear documentation and evidence trails
- Reduced risk of further regulatory action
- Stronger systems to prevent recurrence
Board Briefings & Company Secretary Support
You're a volunteer company secretary trying to keep up with aged care reform, NDIS changes, and new child safe standards, all while holding down your day job.
We've sat in the company secretary seat. We know how much there is to track, translate, and present to boards who need clear advice, not jargon. We provide partner support for company secretaries and regular board briefings on reform legislation and regulatory changes.
Best for:
Volunteer or part-time company secretaries in not-for-profit human services organisations who need expert backup and plain-language briefings for their boards.
What we offer:
- Plain-language briefings on reform legislation and regulatory changes
- Partner support for company secretaries, a trusted advisor to call on
- Board paper preparation and governance calendar management
- Policy and compliance updates aligned to new requirements
- Pre-board meeting preparation and post-meeting follow-up support
Outcomes:
- Boards that understand what changes mean for the organisation
- Company secretaries who feel supported, not overwhelmed
- Timely, compliant responses to regulatory reform
- Stronger governance without burning out volunteers
How We Work
01
Discovery Call
We map your governance, compliance and practice pressures.
02
Clear Scope & Fixed Price
Fast turnaround on scopes and quotes using AI-accelerated workflows.
03
Delivery That Works on Shift
Practical systems, not theoretical advice.
04
Ongoing Support (Optional)
Stay audit-ready, not reactive.
Not Sure Where to Start?
If you're a time-poor CEO, owner or board member delivering NDIS, Support at Home, child care or community services, you don't have to carry governance risk alone.
Book a free discovery call and we'll help you identify the service mix that reduces risk and pressure fastest.