The Planning and Practice Hub

Human services consulting across governance, quality, practice assurance, strategy, tenders and compliance across Australia.

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About — Rachel Willis provides human services consulting informed by government, CEO, governance and sector reform experience.
Mission Vision Values — Learn the purpose and values guiding The Planning and Practice Hub approach to human services improvement.
Services — Human services consulting across governance, quality, compliance, policy, strategy, tenders and service design.
Sectors — Specialist consulting across disability, aged care, child safety, OOHC, homelessness, mental health and community services.
NDIS — NDIS quality assurance support for providers covering Practice Standards, safeguarding and continuous improvement.
Aged Care — Aged care consulting supporting providers with Quality Standards, governance, compliance, consumer outcomes and continuous improvement.
Child Family — Child safe consulting supporting organisations with safeguarding systems, workforce practices, governance and quality assurance.
Homelessness — Support for homelessness services to strengthen quality systems, service standards, outcomes, governance and evidence of effective practice.
Community Services — Support for community services organisations to meet quality standards, strengthen governance, evidence practice and improve outcomes.
NFP Governance — Governance support for charities and NFPs to strengthen Board oversight, risk, compliance and assurance systems.
DFV — Supporting DFV services with trauma-informed practice, safeguarding, governance, workforce capability and quality assurance.
Mental Health — Psychological safety and workforce wellbeing training for human services teams, supporting trauma-informed culture, leadership capability and safer workplaces.
OOHC — OOHC consulting supporting providers with child safe standards, safeguarding, practice governance, workforce capability and regulatory readiness.
Volunteering — Support for organisations to strengthen volunteer standards, screening, supervision, risk management and volunteer governance systems.
FAQ — Answers about governance, compliance, consulting, NDIS, aged care, policies, tenders and practice assurance.
Resources — Practical resources for human services organisations across governance, compliance, quality, safeguarding and practice assurance.
Compliance Calendar — Compliance and awareness calendar covering key dates, regulatory updates, training and provider obligations
Contact — Contact Rachel Willis for governance, quality, compliance, strategy, tenders, policy and human services consulting.
Care Assurance Hub — The Practice Assurance Hub connects obligations, quality work, workforce capability, evidence, improvement and governance assurance.
Practice Assurance — Practice assurance consulting that connects policy, capability, evidence, improvement and governance oversight.
Practice Assurance Checklist — Identify gaps between policy, evidence, workforce capability, practice and governance assurance.
Privacy — Privacy information explaining how The Planning and Practice Hub manages personal information and consent.
Workplace Investigations — Independent workplace and Code of Conduct investigations for human services and not-for-profit organisations.
Child Safety — Child Safety on The Planning and Practice Hub. Human services consulting across governance, quality, practice assurance.
Human Services Consulting — Human services consulting across governance, quality, compliance, strategy, reform, tenders and organisational improvement.
Human Services Reform — Reform and commissioning advice informed by government policy, service design, implementation and system change.
Grants And Tenders — Tender and grant writing support for human services organisations including evidence, outcomes, service models and implementation.
Policy Procedure Consulting — Policy and procedure consulting for NDIS, aged care, child safe and community services organisations.
Quality Compliance Consulting — Quality and compliance consulting for human services providers across systems, evidence, audits, regulation and practice assurance.
Strategic Planning Consulting — Strategic planning support connecting evidence, stakeholder voice, Board priorities and implementation.
Mental Fitness Training — Practical mental fitness training for human services teams and leaders focused on wellbeing and capability.
Mental Fitness First Responder — Practical mental fitness first responder training for workplaces and human services teams.
Not For Profit Support — Consulting support for charities and NFPs across governance, strategy, funding, quality, compliance and improvement.
Service Areas — Human services consulting across Grafton, Yamba, Clarence Valley, Northern Rivers and Australia.
Blog — Insights on governance, tenders, compliance, practice assurance, child safety, NDIS, aged care and sector reform.
Community — A professional community connecting people working across human services, quality, governance and practice improvement.
Pricing — Explore Practice Assurance Hub pricing options for practical human services compliance, quality and governance resources.
Audit Schedule — Practical assurance calendar covering risk, compliance, workforce, training, incidents, quality and governance reviews.
Governing Body Survey — Governance self-evaluation tools for Boards covering responsibilities, culture, effectiveness, risk and improvement.
Compliance Register — Practical compliance registers to track obligations, regulators, actions, owners, evidence and assurance activities.
Committee Agendas — Practical committee agenda templates for Boards, audit and risk committees and human services governance groups.
Professional Practice Community — Peer learning and practical resources for professionals across quality, compliance, disability, aged care, child safety, OOHC and community services.
Case Studies — Case Studies on The Planning and Practice Hub. Human services consulting across governance, quality, practice assurance.