Policy-to-Practice Translator
Human services regs overwhelm. Your team needs systems that work.
We walk alongside providers — translating NDIS, Aged Care, Child Safe and other human services regulations into practical governance your team actually uses.
Northern Rivers NSW
National
Fixed-price
"I will always tell you what is actually true. And I will walk beside you to do something about it."— Rachel Willis, Founder, The Planning and Practice Hub
30 years
across every level of the system
CEO × 3
Homelessness, NDIS, Home Care, Child Care, Community Development
Fixed price
every engagement, no surprises
Services
Expert infrastructure for the decisions that matter most.
★ Flagship — Governance and Practice Partnership
Ongoing retainer. Unlimited calls and emails. A real working relationship — not a helpdesk.
Project engagement — Tender and Funding Submissions
Written in the language of the funder. Structured to score. Informed by direct experience on the other side of the assessment panel.
Executive support — Executive Coaching
Confidential, experience-based support for CEOs and senior leaders. Practical and honest — from someone who has been in the seat.
Strategic Planning, Compliance Frameworks & Governance Documentation
Fixed-price project engagements across planning, compliance and governance documentation.
All services are delivered fixed-price. Human-led. AI-supported.
How we help
The Gap Hurts. We Close It.
Audit your current systems
AI scans gaps fast — identifying where your policies, evidence and practice don't align with your regulatory obligations.
Translate regs to practice
Human judgement ensures fit — turning complex standards into clear, workable frameworks your organisation can actually implement.
Build frontline-ready tools
Policies and systems your team actually uses — compliant, defensible and embedded in everyday practice.
⚖️ NDIS Amendment (Integrity and Safeguarding) Act 2025 — Compliance Statement
The Planning and Practice Hub operates in full compliance with the NDIS Amendment (Integrity and Safeguarding) Act 2025, now law. We are a governance and practice consultancy — not an approved NDIS quality auditor. We support providers to prepare for audits conducted by approved third-party auditors. We never guarantee registration outcomes. All Responsible Person and governance obligations remain with the registered provider at all times.
Integrity Bill Compliance
Operating with integrity. Transparent about our role.
The regulatory landscape for NDIS providers has changed significantly with the passage of the Integrity and Safeguarding Act 2025. The Planning and Practice Hub has always operated with clarity about the boundaries of our role and that does not change. We help you prepare. The audit is conducted by an approved third-party auditor. Governance responsibility stays with you.
Services Available in Northern Rivers and Nationally
The full scope of what we deliver.
NDIS governance and compliance consulting
Supporting NDIS providers across registration, governance frameworks and regulatory obligations.
ACNC governance support
Governance frameworks and reporting support for ACNC-registered charities and NFPs.
Policy and procedure suite development
Comprehensive, standards-aligned policy and procedure suites for human services organisations.
Internal audits and evidence mapping (SPP)
Using the BNG Standards and Performance Pathways platform for rigorous self-assessment.
Board briefings and governance reporting
Clear, sector-credible reporting to support board oversight and accountability.
Executive coaching for CEOs and board directors
Practical coaching grounded in 30 years of sector leadership experience.
Strategic planning and operational planning
Facilitated planning processes that connect strategy to practice and regulatory obligations.
Succession and leadership transition planning
Supporting organisations to manage leadership change without losing governance continuity.
Crisis and regulator support
Experienced, calm support when you are navigating a regulator inquiry or organisational crisis.
Tender and grant submission writing
Sector-credible tender and grant writing that reflects your organisation's genuine capability.
Mental Fitness First Responder training
Licensed facilitation of Mental Fitness First Responder training for your team.
Human services consulting across Northern Rivers NSW and beyond.
Whether you are based in Tweed Heads, Byron Bay, Ballina, Lismore, Casino, Grafton or anywhere across Australia, The Planning and Practice Hub brings the same depth of sector knowledge and regulatory expertise to your organisation. Rachel Willis is a recognised NFP governance consultant in NSW and a trusted human services consulting partner nationally.
Governance consulting Tweed Heads
Human Services NFP governance support for Tweed Heads and Tweed Valley organisations.
Governance consulting Byron Bay
Human services and community sector consulting for Byron Bay and Byron Shire.
Governance consulting Ballina
NDIS provider support and governance frameworks for Ballina and Richmond Valley.
Governance consulting Lismore
Community services consulting and NFP governance support for Lismore and surrounds.
About Rachel Willis
30 years of sector experience. No shortcuts.
The Planning and Practice Hub is available to support organisations in Northern Rivers NSW and Nationally. Whether you need governance advice, audit preparation, policy development or crisis support, the first step is a conversation.
Phone
0422 832 528
Email
rachel@theplanningandpracticehub.com.au
Website
www.theplanningandpracticehub.com.au
LinkedIn
Sector Depth
Former NSW Government Senior Officer, CEO and Non-Executive Director. Thousands of providers supported across Australia.
Multi-Jurisdictional Expertise
NDIS, ACNC, ASES, Child Safe Standards, ISO 9001, HSQF across every state and territory.
Fixed-Price. Human-Led.
No surprises on fees. No offshore delivery. Rachel works directly with your organisation.
AI-Supported
Thoughtfully integrating AI tools to improve efficiency without compromising the quality of human judgement.