Who We Work With
The Planning and Practice Hub works with organisations delivering multiple streams of human services across Australia — often at the same time, under different regulatory regimes, funding models, and workforce pressures.
We support boards, CEOs, and leadership teams who are tired of fragmented advice, duplicated work, and siloed consulting approaches that separate disability, aged care, children's services, and community programs as if they operate in isolation.
They don't.
And neither do we.
Our work recognises the reality of modern human service delivery:
one organisation, many programs, one governance system, one workforce, one set of risks.
one organisation, many programs, one governance system, one workforce, one set of risks.
By combining deep sector experience with AI-accelerated analysis and documentation, we help organisations cut through complexity, align practice across service lines, and strengthen governance without adding cost, delay, or administrative burden.
Integrated Human Services (Not Siloed Consulting)
Many providers deliver services across NDIS, support at home, child safety, community development, and mental health — yet are expected to manage them through separate frameworks, audits, and advisors.
This separation is costly, time-consuming, and often creates disconnect between policy, practice, and governance.
We take a whole-organisation approach, helping leaders design systems that work across services while still meeting sector-specific requirements.
Community & Social Services
Community organisations address some of the most complex and interconnected social challenges — homelessness, mental health, family violence, social isolation, and regional disadvantage.
We support community and place-based organisations to:
- Strengthen governance and accountability across multiple funding streams
- Design practical, practice-ready service models
- Build systems that work in real-world, resource-constrained environments
- Adapt metropolitan frameworks for regional and remote delivery
Areas of focus include:
Homelessness & Housing Services
Design integrated pathways from crisis accommodation to stable housing, with clear escalation, safety, and practice accountability.
Design integrated pathways from crisis accommodation to stable housing, with clear escalation, safety, and practice accountability.
Community Programs & Place-Based Initiatives
Develop collaborative, locally grounded programs that strengthen social connection and community capacity.
Develop collaborative, locally grounded programs that strengthen social connection and community capacity.
Mental Health & Psychosocial Support
Support recovery-oriented models that align clinical, community, and disability frameworks.
Support recovery-oriented models that align clinical, community, and disability frameworks.
Neighbourhood Centres & Community Hubs
Governance and operational support for multi-program community access points across the lifespan.
Governance and operational support for multi-program community access points across the lifespan.
Emergency Preparedness & Response
Ensure services and the people they support have clear, actionable plans for emergencies and critical incidents.
Ensure services and the people they support have clear, actionable plans for emergencies and critical incidents.
NDIS Providers
We work with NDIS providers navigating reform fatigue, workforce pressure, increased enforcement, and rising governance risk.
Our support focuses on:
- Practice-based compliance (not policy-only compliance)
- Incident recognition, reporting, and escalation systems
- Board-level assurance that reflects what's actually happening on shift
- Integrated governance across SIL, SDA, community participation, and therapeutic supports
We help organisations move from audit anxiety to ongoing confidence.
Child Care & Early Learning
We support approved providers and boards to meet ACECQA and state regulatory expectations through:
- Governance and quality oversight frameworks
- Practical systems aligned to the NQS
- Workforce guidance that translates policy into daily practice
- Board and executive briefings that cut through reform complexity
Support at Home & Aged Care Services
As aged care reform accelerates, providers face increased expectations around transparency, quality, and oversight.
We support organisations delivering:
- Support at Home services
- Community aged care
- Integrated disability and aged care programs
with governance systems that align care delivery, reporting, and board oversight — without duplicating effort across service lines.
Lifespan Expertise: Birth to End of Life
Our work spans the full human lifespan because that's how services — and lives — actually operate.
- Early Years (0–5): early learning, family support, early intervention
- Children & Youth (6–18): child safety, education support, youth services
- Working Age (18–65): disability, mental health, employment services
- Older People (65+): aged care, home support, palliative care
This perspective allows us to design connected systems, not fragmented fixes.
Who We Work Best With
We are a strong fit for organisations that:
- Deliver multiple service streams
- Want one coherent governance and practice system, not siloed advice
- Value clear, plain-language guidance
- Need faster turnaround without sacrificing rigour
- Want board-ready outputs grounded in real practice
Human services are complex.
Your support shouldn't be.
Your support shouldn't be.
If you want integrated advice that reflects how your organisation actually operates — across services, funding streams, and regulatory regimes — let's talk.