The Planning & Practice Hub
Human expertise. AI acceleration. Better outcomes, faster.
The Planning & Practice Hub delivers governance, strategy, and practice support through a powerful blend of experienced human practitioners and specialised AI agents. This unique collaboration ensures faster delivery, deeper insights, and lower costs compared to traditional consulting firms.
Unlike conventional consultants who depend on manual drafting and linear processes, we combine:
- Proven human judgment, real-world facilitation, and sector experience
- AI agents that rapidly synthesise information, identify critical patterns, and structure actionable outputs
This means your organisation focuses less on administrative overhead and more on achieving clear decisions, practical plans, and implementable tools. We partner with you to drive tangible results across human services sectors, delivering a confident, results-focused approach.
Our approach: governance that reflects real life
The Planning and Practice Hub exists because human services leadership has changed: but consulting hasn't.
CEOs, owners, and boards are governing:
- Multiple funding streams
- Multiple regulatory regimes
- One workforce
- One reputation
Separating advice by sector creates silos, duplicated systems, and hidden risk.
We take a whole-of-organisation view.
We design governance for how services actually operate.
Our work connects:
- Strategy with practice
- Policy with behaviour
- Board oversight with frontline reality
We support organisations across:
- NDIS and disability services
- Support at Home and aged care
- Child safety and early years
- Community development and government-funded programs
All through one integrated governance lens.
Human judgement, accelerated by AI
AI allows us to:
- Analyse legislation faster
- Compare obligations across sectors
- Structure documentation efficiently
- Identify patterns and gaps early
But judgement stays human.
Every recommendation is:
- Contextual
- Proportionate
- Defensible
- Owned by experienced practitioners
AI removes friction.
Humans carry accountability.
Fixed pricing changes the relationship
Traditional consulting is built around time.
We're built around outcomes.
Fixed pricing means:
- Faster starts
- Clear deliverables
- No scope drift
- More funding left for impact
Founder: Rachel Willis
Founder & CEO, The Planning and Practice Hub
I've sat in every seat that matters in human services:
- Board Director & Committee Chair
- Company Secretary & Advisory Board Member
- CEO and Executive Leader
- Regulator and Government Funder
- Operations lead and frontline team member
I understand how decisions are examined when things go wrong and what boards, CEOs, and responsible persons are expected to evidence under scrutiny.
The Planning and Practice Hub was built to give organisations:
- Calm, proportionate advice grounded in real risk
- Practical systems that work on shift, not just on paper
- Governance confidence that stands up to regulators, auditors, and funders
This isn't theory.
It's lived experience, applied carefully and responsibly.
It's lived experience, applied carefully and responsibly.
We turn around scopes and quotes quickly because we know what good delivery actually requires.
We use AI to work smarter accelerating analysis, synthesis, and documentation so organisations aren't paying for slow scoping cycles or unnecessary consulting overhead.
Speed comes from experience, not shortcuts.
Want to understand some of the experience behind the Hub?
Who we work best with
- Boards who value clarity and accountability
- CEOs navigating complexity without drama
- Organisations delivering multiple service streams
- Leaders who want practice to match intent
Ready to work differently?
If you want governance, strategy, and practice support that reflects how your organisation actually runs, we should talk.