About Us
About The Planning and Practice Hub
Where Human Expertise Meets AI-enabled Innovation, Across Every Stage of Life
The Planning and Practice Hub is an AI-enabled human services consultancy supporting NDIS, aged care, children's services, and community organisations across Australia with strategic planning, project delivery, and governance expertise.
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Our Story: Why We Built The Planning and Practice Hub
The Planning and Practice Hub was founded because we saw too many human services organisations facing the same challenges: sick of expensive, drawn-out consulting engagements, drowning in compliance demands, and needing practical, "done-with-you" solutions, not just another lengthy report.
With over 50 years of combined leadership experience across early childhood, NDIS, aged care, and community programs, our founders built a different kind of partner—one that combines:
  • Deep sector insight across the lifespan, from early childhood to end-of-life care
  • Practical, service-level experience in frontline delivery and executive leadership
  • AI-enabled analytics that turn complex data into clear, actionable decisions
Today, we help human services organisations across Australia design and deliver services that are compliant, sustainable, and genuinely life-changing—while always prioritising confidentiality, data security, and respect for the people you support.
Our Lifespan Approach
We design solutions that support people at every stage of life, ensuring your services are connected, consistent, and person-centred – not siloed.
1
Early Childhood & Children's Services
Early learning, child safety, family support, early intervention
2
Youth & Transition to Adulthood
Education pathways, youth engagement, mental health and wellbeing
3
Adults & Families
NDIS, community services, family support, employment and social connection
4
Older People & Aged Care
Home care, residential aged care, palliative and end-of-life care
This whole-of-lifespan lens allows us to help you design pathways, not just programs—improving outcomes for the people you serve and strengthening organisational performance.
Our Team: Qualifications & Executive Expertise
We bring together senior executives, board directors, and specialist consultants with real-world human services experience and AI-enhanced tools that make the work faster and more precise.
Leadership
  • 50+ years' combined experience as CEOs, senior executives, and consultants
  • Experience across private, local and state government, and not-for-profit sectors
  • Dare to Lead–trained facilitator for courageous, values-based leadership development
Governance
  • Postgraduate qualifications in Public Sector Administration
  • Board Directors with experience in: homelessness, adult education, home and community care, NDIS, and early childhood services
  • CEO and senior executive experience overseeing complex, multi-site human services operations
Strategic Planning & Commissioning
  • Former Commissioning and Planning Director for NSW State Government
  • Specialists in human services service design and human services commissioning
  • Results-Based Accountability–trained evaluators
  • Tenders and grants specialists to strengthen your funding pipeline
Project Management & Operations
  • PRINCE2-trained project managers for structured, reliable delivery
  • 50+ years' combined operational leadership experience
  • Access to a large network of vetted independent consultants when additional expertise is needed—so you don't have to search and procure multiple providers
  • Experienced tenders and grants writers to support growth and sustainability
How We Work With You
A clear, four-step partnership model designed to move you from complexity to clarity—quickly and confidently, without long proposals or drawn-out engagements.
1. Listen & Understand
We start by deeply listening to your context: your services, communities, regulatory environment, and strategic goals.
Outcome: Shared understanding of your challenges, opportunities, and priorities.
2. Analyse & Plan
We combine human services expertise with AI-assisted data analysis to identify key insights, gaps, and risks. Together, we co-create a tailored plan or product with clear objectives and measures.
Outcome: A practical roadmap or defined product with realistic timelines and responsibilities.
3. Implement & Support
We work alongside your leaders and teams to deliver change—often remotely—supporting communication, providing training where needed, and overseeing implementation.
Outcome: Changes that actually land and are adopted, not just written in reports.
4. Monitor & Optimise
We stay close to results, using data and feedback to refine your approach, and leave your organisation stronger and more capable.
Outcome: Continuous, sustainable improvement—not "one and done".
Our Commitment to You
Confidentiality & Data Security
Your trust is non-negotiable. We apply strict confidentiality protocols, robust security measures, and privacy-by-design principles to all AI and data-related work—protecting your clients, your reputation, and your organisation.
Transparent Communication
We use clear language, realistic timeframes and agreed milestones so your board, executives and teams always know where things stand.
Sustainable Results
We focus on building your internal capability, not dependence on us. Our aim is that your organisation continues to thrive long after our formal engagement ends.
Our Mission & Values
"At The Planning and Practice Hub, our mission is to transform human services support by combining artificial intelligence with deep human expertise. We create clear, effective and meaningful solutions that help organisations deliver lasting positive change in their communities."
Our Values
Human-Centred Innovation
AI enhances – never replaces – human judgement. Every recommendation is grounded in empathy, ethics and lived sector experience.
Clear and Open Approach
We simplify complexity, offer transparent fees, and focus on tangible outcomes your boards and funders can see.
Genuine Partnership
We work alongside your team, strengthening internal skills and ownership while delivering immediate, practical results.
Responsible AI Use
We use AI ethically and carefully, with a constant focus on data security, privacy, and bias-aware decision-making.
Real-World Expertise
Our understanding of NDIS, aged care, children's services, and community programs comes from hands-on leadership, informed by AI-supported insights.
Adaptable and Effective
We tailor our methods to your size, location, and timeframe—moving quickly while maintaining quality and compliance.
Extensive Government & Nationwide Sector Experience
Regulatory Compliance Expertise
We help you navigate complex state and federal legislation, frameworks, and standards, ensuring your services are compliant, safe and funder-ready, including:
  • Policy and procedure development and review
  • Internal audits and readiness checks
  • Compliance reporting frameworks supported by AI-enabled monitoring
Nationwide Reach
From metropolitan centres to remote communities, we understand the realities of delivering human services across Australia's diverse contexts.
  • Experience across multiple jurisdictions and program streams
  • Insight into regional, rural, and remote service delivery challenges
  • Strategies tailored to your specific locations and population needs
Jurisdictional Acumen
We support you to align strategy, service models and operations with jurisdictional requirements, helping you:
  • Design viable, sustainable models under different funding and regulatory settings
  • Engage effectively with government, funders, and partners
  • Confidently scale or replicate services across states and territories
Ready to Strengthen Your Services With AI-Enhanced Human Expertise?
Whether you're refining an existing service, planning a new model, or preparing for major reform, The Planning and Practice Hub can help you move from uncertainty to confident action.
Strategic and operational consulting
for NDIS, aged care, children's services, and community programs
AI-enabled insights
to support governance, project management, and service design
A clear, supportive pathway
from first conversation to measurable impact