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Crisis & Regulator Support for Human Services
When a regulator raises concerns, timing, clarity, and calm leadership matter. The Planning and Practice Hub provides experienced, hands-on support to human services organisations navigating audits, corrective actions, and regulatory engagement, helping boards and executives stabilise risk, respond appropriately, and restore confidence.
This is practical support for audit findings, corrective action plans, and regulatory scrutiny. We work with organisations across Australia, particularly in Northern NSW and regional areas.
When This Support Is Needed
Organisations typically engage us when they are facing real situations that require immediate, structured response. This support is designed for actual compliance challenges, not theoretical scenarios.
Audit Findings
Non-compliance notices requiring urgent response and evidence
Corrective Action Plans
CAPs with tight timeframes and high-stakes accountability
Registration Conditions
Conditions placed on accreditation that threaten operations
Escalating Correspondence
Increasing regulator monitoring and governance exposure concerns
Regulators & Frameworks We Support
We regularly support organisations responding to requirements across multiple regulatory frameworks. Our experience spans the full spectrum of human services regulation in Australia.
NDIS Quality & Safeguards Commission
Audit findings, conditions of registration, notifiable incidents, complaints management, practice governance, and quality indicator requirements
Aged Care Quality and Safety Commission
Site audits, quality indicators, non-compliance responses, continuous improvement actions, provider governance concerns, and safety standards
ACECQA & State Authorities
Assessment and Rating outcomes, compliance notices, quality improvement planning, governance and leadership standards for early childhood services
ACNC
Governance standards, reporting concerns, board oversight issues, charity compliance reviews, and regulatory obligations for not-for-profits
Our Approach: Calm, Structured, Defensible
Not Template-Driven Consulting
Our approach is grounded in having sat in every seat in the room, as a board director, CEO, regulator, and government funder. We understand how decisions are actually assessed and what regulators truly need to see.
Stabilise Immediate Risk
Rapid assessment of exposure and priority actions to contain concerns
Clarify Regulator Expectations
Translation of regulatory language into clear, actionable executive requirements
Support Defensible Decisions
Helping leaders make proportionate choices that stand up to scrutiny
Ensure Implementation
Actions that are practical, evidence-based, and demonstrably completed
What We Do in Practice
Rapid review of audit findings, notices, or correspondence to identify true regulatory priorities
Development or refinement of Corrective Action Plans with clear timelines and accountability
Governance oversight and assurance mapping for boards to evidence appropriate oversight
Policy and procedure review aligned to current regulatory expectations and practice standards
Incident, complaint, and risk system strengthening to prevent recurrence
Preparation for regulator meetings, interviews, or site visits with clear communication strategies
Ready to Take the Pressure Out of the Process?
Who This Is For
This service supports boards and executives across NDIS providers, aged care and Support at Home services, early childhood education and care, and charities throughout Australia.
Why Organisations Choose Us
  • Experienced - deep understanding of governance, regulation, and funding decisions from all perspectives
  • Practical - focused on what can realistically be implemented in your context
  • Calm under pressure - crisis support without escalation or unnecessary alarm
  • Proportionate - no over-engineering or excessive documentation
  • Local - based in the Clarence Valley, available face-to-face when needed
  • Transparent - fixed pricing and clearly defined outcomes from the start
What Happens Next
We don't rush, and we don't add noise. Start with an initial conversation (30-45 minutes) focused on understanding the issue, risks, and regulatory context. We'll present clear options, from targeted corrective support to ongoing governance oversight. You decide - no obligation to proceed beyond the conversation.
Get in Touch
If you are dealing with audit findings, corrective actions, or regulator concerns, support is available. Let's work out the most practical first step.
Phone: 0422 832 528